Refund Policy

1. Our Approach to Refunds

Our aim is to provide a reliable IPTV service and helpful support. If something goes wrong, we encourage you to contact us as soon as possible so that we can investigate and try to resolve the issue.

Depending on the circumstances, the appropriate solution may include:

2. Try the Service Before You Subscribe

Where available, IPTV Ireland offers customers the opportunity to request a free trial before purchasing a paid plan.

We strongly recommend using the trial to check:

• Compatibility with your device.
• Compatibility with your preferred IPTV application.
• Your internet connection and streaming performance.
• The general service experience before purchasing a longer plan.

Trial availability and duration may vary and may be subject to reasonable eligibility restrictions.

3. Cancellation Before Activation

If you purchase a subscription but change your mind before the subscription has been activated or supplied, please contact us immediately.

Where the service has not yet been supplied, we will review the cancellation request and any applicable statutory cancellation rights.

4. Requests After Activation

IPTV subscriptions are digital services intended to become available shortly after activation details are issued.

Once a subscription has been activated and service has begun, a simple change of mind does not automatically create a refund entitlement in every situation.

However, this does not affect any cancellation, withdrawal, refund, price reduction or other remedy that you are legally entitled to under applicable consumer law.

Each request will therefore be considered according to the reason for the request, whether service has begun, whether a technical problem exists and any consumer rights that apply.

5. If There Is a Problem With the Service

If your subscription is not working as expected, please contact us before assuming that the service itself is unavailable.

Many streaming issues can be caused by factors such as:

• Internet speed or temporary connection instability.
• Weak Wi-Fi coverage.
• An outdated or incorrectly configured IPTV application.
• Device limitations or compatibility issues.
• Internet service provider or local network issues.
• Temporary technical or server interruptions.

We may ask for reasonable information about your device, application and the issue so that we can help identify the cause.

6. Situations Where a Refund May Apply

Depending on the circumstances and applicable consumer law, a refund or other remedy may be available where:

• You paid but the subscription was not supplied or activated.
• You were charged twice for the same subscription by mistake.
• We are unable to provide the subscription you paid for.
• A material service problem cannot be corrected within a reasonable time where the law requires a remedy.
• The service materially differs from what was agreed and the applicable legal conditions for a refund or price reduction are satisfied.
• You validly exercise a statutory right to cancel or withdraw from the contract.
• We otherwise agree that a refund is appropriate after reviewing the circumstances.

7. Situations That Do Not Automatically Qualify for a Refund

Subject always to your mandatory consumer rights, we would not normally provide a voluntary refund solely because of:

• A change of mind after the service has already been activated and used.
• Failure to test compatibility where a free trial was available.
• Problems caused solely by your internet connection or Wi-Fi network.
• An unsupported, outdated or incorrectly configured device or application.
• Loss of access caused by sharing credentials beyond the permitted device allowance.
• Suspension caused by serious misuse or breach of our Terms & Conditions.
• A particular channel, programme or item of content changing where this does not amount to a breach of your statutory rights.
• Failure to follow reasonable troubleshooting instructions needed to identify a reported problem.

8. Online Purchases & 14-Day Withdrawal Rights

Consumers entering certain distance contracts online or through remote communications may have a statutory 14-day right of withdrawal, subject to the rules and exceptions that apply to the particular contract.

Digital content and digital services can be subject to specific rules where the customer asks for supply or performance to begin during the withdrawal period.

Where permitted by law, a right of withdrawal may be affected or lost only when the legal requirements for doing so have been satisfied, which can include the customer's prior express consent to immediate performance and acknowledgement of the consequences for the right of withdrawal.

We will not use this Refund Policy to remove a statutory withdrawal right where the legal conditions for doing so have not been met.

9. How to Request a Refund

To request a refund or report a subscription problem, contact us through WhatsApp or our Contact page.

Please provide enough information for us to locate and review your subscription, such as:

• Your name or the name used when ordering.
• The WhatsApp number or contact details used for your order.
• Your subscription plan and duration.
• The approximate purchase date.
• A clear explanation of the problem or reason for your request.
• Any relevant screenshots or error information, if applicable.

Please do not send passwords, full card details, PIN codes or online banking credentials through WhatsApp or ordinary website messages.

10. Refund Processing

Where a refund is approved or legally required, we will aim to process it without unnecessary delay.

Where applicable law specifies a refund deadline, we will process the refund within that legally required period.

Refunds will normally be returned using the original payment method where reasonably possible. The time taken for funds to appear after we process a refund may depend on your bank, card issuer or payment provider.

We are not responsible for processing delays caused solely by a bank or payment provider after the refund has been correctly submitted by us.

11. Payment Disputes & Chargebacks

If you believe there is a problem with a payment or subscription, please contact us first. This gives us an opportunity to investigate the transaction and resolve legitimate issues quickly.

Nothing in this policy prevents you from exercising any lawful rights you may have through your bank, payment provider or applicable consumer protection procedures.

Fraudulent or knowingly false payment disputes may result in the associated subscription being suspended while the matter is reviewed.

12. Changes to This Refund Policy

We may update this Refund Policy when our services, payment methods, business practices or applicable requirements change.

The current version will be published on this page and the “Last updated” date at the top will show when it was most recently revised.

A change to this policy will not remove mandatory consumer rights that already apply to a purchase.

13. Contact Us

If you have a question about a payment, refund, subscription or service problem, please contact IPTV Ireland.

Website: bestiptvireland24.irish

Contact page: Contact IPTV Ireland

WhatsApp: Click Here