Privacy Policy
This Privacy Policy explains what personal information we collect, why we use it, how we protect it and the choices and rights available to you when using IPTV Ireland.
We respect your privacy and aim to handle personal information responsibly, transparently and only for legitimate purposes. This policy applies when you visit bestiptvireland24.irish, contact us, request a free trial, purchase or renew a subscription, or receive support from IPTV Ireland.
1. Who We Are
For the purposes of this Privacy Policy, IPTV Ireland is responsible for deciding how and why personal information collected through our website and customer service channels is used.
Website: bestiptvireland24.irish
You can contact us about privacy matters through our Contact page or through our customer support channel on WhatsApp.
2. Information We May Collect
The information we collect depends on how you interact with us. We aim to collect only information reasonably necessary to provide, support and manage our services.
Contact information
Your name, telephone number, WhatsApp number, email address or other contact details that you provide.
Subscription information
Your selected plan, subscription duration, number of devices, activation status and renewal information.
Support communications
Messages, questions, troubleshooting information and other communications exchanged when you contact us for help.
Payment information
Transaction information needed to confirm or manage a purchase. Payment providers may separately process payment details.
Device information
Information about the type of device or IPTV application you use when this is necessary for activation or technical support.
Website information
Technical information that may be generated when you visit our website, such as browser, device, IP address or basic usage information where applicable.
3. How We Collect Information
We may collect personal information directly from you when you:
- Contact us through WhatsApp.
- Use our Contact page or another website enquiry method.
- Request a free IPTV trial.
- Choose or purchase a subscription.
- Request activation or device setup assistance.
- Renew an existing subscription.
- Contact us with a complaint, refund request or support question.
Some technical information may also be collected automatically by our website, hosting provider, security systems or permitted website technologies when you visit the site.
4. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries and free-trial requests.
- Processing and confirming subscription requests.
- Providing login or activation information.
- Helping customers configure compatible devices.
- Providing customer and technical support.
- Managing subscription renewals.
- Handling payment, refund or transaction enquiries.
- Preventing fraud, misuse or security problems.
- Maintaining and improving our website and service.
- Complying with applicable legal obligations.
- Establishing, exercising or defending legal claims where necessary.
We do not intend to use personal information for purposes that are incompatible with the reasons for which it was collected.
5. Legal Bases for Processing
Where applicable data protection law requires a lawful basis, the basis we rely on will depend on why the information is being used.
| Purpose | Typical legal basis |
|---|---|
| Responding to a trial or subscription request | Steps requested before entering into a contract or performance of a contract. |
| Activating and managing your subscription | Performance of our agreement with you. |
| Providing customer support | Performance of our agreement and, where appropriate, our legitimate interest in providing effective support. |
| Fraud prevention and service security | Our legitimate interests in protecting customers, our website and our services. |
| Keeping information required by law | Compliance with applicable legal obligations. |
| Optional marketing communications | Consent or another lawful basis permitted by applicable law. |
Where we rely on legitimate interests, we consider whether our interests are appropriate and whether your privacy rights and freedoms outweigh those interests.
6. WhatsApp Communications
WhatsApp is an important customer communication channel for IPTV Ireland. If you click one of our WhatsApp links or message us directly, we may receive information associated with your message, such as your telephone number, WhatsApp profile information that you make visible, and the content of your communication.
We use this information to respond to your enquiry, arrange free trials, confirm subscription choices, provide activation details, assist with device setup and provide ongoing customer support.
7. Payments & Transaction Information
When you purchase a subscription, information necessary to identify and confirm the transaction may be processed by us and/or the payment service used for your purchase.
Depending on the payment method, a third-party payment provider, financial institution or payment platform may process payment information independently or on our behalf.
We do not ask customers to send full card numbers, passwords, PIN codes or online banking credentials through ordinary WhatsApp or website messages.
8. Cookies & Website Technologies
Our website may use cookies or similar technologies that are necessary for the website to operate, maintain security, remember preferences or provide requested functionality.
If optional analytics, advertising or similar non-essential technologies are used, they should be managed in accordance with applicable consent requirements.
Your browser may also allow you to control or delete cookies. Disabling essential technologies may affect certain website functions.
9. When We May Share Personal Information
We do not sell personal information to advertisers.
We may share limited personal information where reasonably necessary with service providers that help us operate our website and provide customer services, such as:
- Website hosting and infrastructure providers.
- Messaging and communication providers.
- Payment and transaction providers.
- Technical or security service providers.
- Professional advisers where necessary.
We may also disclose information where required by applicable law, a valid legal process or where reasonably necessary to protect our legal rights, customers, website or services.
10. International Data Transfers
Some third-party technology, hosting, communication or payment providers may process information in countries outside the country where you live or outside the European Economic Area.
Where applicable data protection law requires safeguards for an international transfer, appropriate legal mechanisms should be used, such as an adequacy decision, approved contractual safeguards or another permitted transfer mechanism.
11. How Long We Keep Personal Information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or for a longer period where this is required or permitted by applicable law.
Retention periods may depend on:
- Whether you have an active subscription.
- The nature of your enquiry or support request.
- Whether information is needed to manage a transaction or refund.
- Applicable accounting, tax or legal requirements.
- Fraud prevention and security needs.
- The establishment or defence of legal claims.
When information is no longer reasonably required, we aim to delete, anonymise or otherwise securely dispose of it as appropriate.
12. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Measures may include limiting access to information, using reputable service providers, maintaining appropriate website security and restricting personal information to people who reasonably need it for their work.
However, no internet transmission or electronic storage method can guarantee absolute security. Customers should also protect their own devices, passwords and subscription credentials.
13. Your Data Protection Rights
Depending on applicable law and the circumstances of our processing, you may have rights concerning your personal information.
Exercising your rights
You can contact us through our Contact page to make a privacy or data-rights request. We may need to request enough information to verify your identity before acting on a request.
We will handle valid requests in accordance with applicable data protection law.
14. Children's Privacy
Our subscriptions and customer purchasing services are not intended to be purchased independently by children who are not legally able to enter into the relevant transaction.
If we become aware that personal information has been provided by a child in circumstances where parental or guardian involvement is legally required, we may take appropriate steps to remove or restrict that information.
15. Third-Party Websites & Services
Our website may contain links to third-party websites, applications or services, including WhatsApp and payment services.
Once you leave our website or use a third-party service, that provider may process your information according to its own privacy policy and terms. We recommend reviewing the privacy information provided by services you choose to use.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, business practices or legal obligations change.
The most recent version will be published on this page. The “Last updated” date at the top of the page will indicate when the policy was most recently revised.
Where appropriate, we may provide additional notice of significant changes affecting how personal information is used.
17. Contact Us & Privacy Complaints
If you have a question, concern or request concerning this Privacy Policy or the way we handle your personal information, please contact us first so that we can review the matter.
Data controller: IPTV Ireland
Website: bestiptvireland24.irish
Privacy contact: Contact IPTV Ireland
WhatsApp: +212 626 788 948
If you are in Ireland and believe your data protection rights have been infringed, you may also have the right to raise a concern with the Irish Data Protection Commission or another competent supervisory authority.
Have a privacy question?
Contact us if you would like to ask about your personal information, make a privacy request or understand how your data is handled.
Contact us on WhatsApp